Welcome to
Freedom Mortgage

• You may have received a "goodbye letter" from your previous mortgage servicer that includes the effective date of the mortgage loan transfer and other important information. This letter may include your new Freedom Mortgage loan number. This letter will be delivered to your mailing address on record.
• You’ll receive a "welcome letter" from Freedom Mortgage approximately eight business days after the effective date of the transfer. This letter includes your new mortgage loan number, instructions for paying your mortgage, and other important information meant to help make your transfer to Freedom Mortgage as easy as possible.
• You’ll be able to set up your new Freedom Mortgage online account five to seven days after the effective date of the transfer. You will need your new Freedom Mortgage loan number to create this account.
• With your Freedom Mortgage online account, you can make one-time payments or you can set up recurring payments. You can also review your loan details, view and download statements and payment histories, send and receive secure messages, and sign up for paperless statements.
• Automatic payments set up with your prior servicer or bank will not transfer. It’s easy to set up automatic payments with your new Freedom Mortgage online account.
• We may also contact you if we identify opportunities to help you save money or use the equity you’ve built in your home to help you reach your financial goals.
• About 30 to 45 days following your loan transfer, you will receive a survey. Please let us know how we’re doing with the transition.

Your loan information should be available online five to seven business days after the effective date of transfer. You’ll need your new Freedom Mortgage loan number to access your account. We recommend that you register at FreedomMortgage.com once you receive the welcome letter, which will include your new loan number and additional payment instructions.

In addition to making payments through your online account, you can also mail your mortgage payments. Payments by check can be mailed anytime after the loan has been transferred to Freedom Mortgage, and you have your new loan number.

About Setting up Recurring Payments with Your Bank

If you make your payments via your bank’s online bill pay service and wish to continue using this service, please update the payee and payment address to Freedom Mortgage, as shown in the table above. Be sure to include your new loan number.

If you had automatic payments set up with your prior mortgage servicer, the goodbye letter you received should contain information about how your previously established, automatic payments will be treated, following the effective date of your transfer to Freedom Mortgage.

Once you receive your new Freedom Mortgage loan number (included in your welcome letter), you can register for access to your loan information online at FreedomMortgage.com. Once registered, please log in, then select “Manage Recurring Payments” to create a new automatic payment.

No worries. If you recently made a payment to your prior servicer, and they received your payment PRIOR to the transfer date, they will apply it to your loan. If it is received AFTER the transfer date, they will send it to us, and we will apply it to your loan, effective when it was received by your prior servicer.

It may take a few days for us to receive your payment and for it to be reflected in our system. During the first 60 days after the effective date of transfer, Freedom Mortgage WILL NOT charge you a late fee and will not report your account as late to credit reporting agencies if you’ve made your payments on time to your prior servicer.

• You must first register for an online account.
• You’ll be able to register for your new Freedom Mortgage online account approximately five to seven business days after the effective date of your mortgage loan transfer.
• Have your new, 10-digit loan number and your Social Security number ready.
• When selecting a password, please make sure it is at least eight characters and no more than 21 characters. Your password must also contain at least one letter and one number.

With a Freedom Mortgage online account, you can access current account and escrow information, message a Customer Care agent, view previous statements and documents, make payments, and set up recurring payments.